Refund policy
OPTIMALRX RETURNS POLICY
Requests for credits or returns must be made within 7 days of delivery of goods. All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by OptimalRx. Please phone 1300 889 483 to discuss your return with an OptimalRx staff member. OptimalRx will not accept return of any goods:
- With price tags or markings.
- With damaged or soiled packaging.
- Outside of the 7 days-from-delivery notice period.Â
Requests for return/credit of goods due to errors in order processing or courier damaged items will be arranged at the expense of OptimalRx. Items ordered in error may be accepted for return at the cost to the customer. Your customer service member will advise you of the method of returning goods.
CONDITIONS FOR ACCEPTANCE OF ITEMS FOR CREDIT
The following criteria MUST be met in order for items to be accepted for return:
- Stock returns for any reason must be notified within 7 days of receipt.
- Items must be returned to OptimalRx within 14 days, unless otherwise approved by Customer Service Staff.
- Items must be properly and securely packed in a box.
- Box must be clearly addressed to OptimalRx, 93-97 Merrindale Drive, Croydon South VIC 3136.
- Box must have the sender’s name and address on the parcel.
- Unless item is being returned due to damage on receipt, it must be received back by OptimalRx in original condition. This includes (but is not limited to) ensuring that any price stickers have been removed without damage to labels prior to return. Any damage incurred in transit back to OptimalRx, due to poor packaging or otherwise, is solely the responsibility of the customer. Items will not be credited if deemed not to be in original condition.
If item is being returned due to change of mind or customer error, all return freight costs are to be covered by the customer.